If you recently made a purchase of Gems but the goods have not since been delivered to your account, no need to worry, we've got you covered.
It's always best to wait a few hours just incase something has gone wrong with the transaction, but otherwise you can follow the steps below to start getting things sorted out ASAP.
1. Locate the transaction receipt emailed to your inbox.
Each purchase made on the Google Play and Apple App Store will email a transaction receipt to the inbox of the email address associated with the account.
The images below should provide you with a clear indication of what you are looking for.
2. Submit a ticket to our support team with the receipt attached and a detailed explanation of the issue.
Our team will make sure that the issue is resolved ASAP.