Frequently Asked Questions & Answers

Updating The N3TWORK

You can easily update The N3TWORK from your phone's app store.

-For iPhone, search for The N3TWORK in the App Store app and tap Update.

-For Android, search for The N3TWORK in the Play Store app and tap Update.

We encourage you to always use the latest available version of The N3TWORK. Latest versions contain the newest features and bug fixes.

How do I use The N3TWORK on multiple devices?

You’ll need to create an account so you can log in from another device and use the same profile.

How do I set up and account?

Tap on your profile icon in the top left hand corner and then tap on the setting gear at the top of the channel picker that opens. From here, select account and then create a new account with an email address and password. This will connect your profile to this email address, and when you sign in on another device you can pick up where you left off.

What’s the difference between a profile and an account?

Your profile is the identity that you use in a particular channel – in the case of the Legendary: Game of Heroes channel, this is the same as your player profile name. As we add new channels in future, you’ll be able use the profile names you use in those games so other users can find you easily.

Your account is something that you can use to log into The N3TWORK so that all of your profiles are saved in one place and you can sign in on multiple devices and access the same profiles easily.

How do I start a group conversation with a bunch of different people?

In the main group view, tap the create icon in the top right – this will take you to the invite page. You can either pick from the list that appears, or you can start typing their name. As you type, the list will narrow down the options for you. Tap the name to add it to the invite. Add all the people that you want, and then write the first thing you want to say in the chat to get things started.

Once the group chat is up and running, you can give the chat a name and its own icon by tapping on the names in the middle at the top of the page. You can also choose if you want to turn permissions for the conversation on or off. When you do this, you can make members of the group moderators, members, or viewers. Moderators can add new members to the group, change roles, delete messages, kick people and edit group information, members can view and contribute to the chat, while viewers can just read what’s in the group and not respond

How do I mention someone so they get a notification?

To alert someone specific to a message in a chat, if you type @ and then start writing their name, a menu pops up that you can pick from. When you send the message, they’ll get a notification that you @mentioned them.

So many notifications! How do I make it stop?

If you’re getting too many notifications from a particularly busy chat, you can change the settings from the group view. Tap the group name at the top of the screen and you’ll see a line that says “notifications.” You can then choose if you want to receive all the notifications from this chat, @mentions only, or turn off notifications for that group completely. You can come back and change these settings at any time. Every chat you’re in lets you do this, so you can customize what you see notifications for and what you don’t. This way you don’t have to engage the nuclear option by just turning notifications off altogether in your phone’s settings.

Can I leave a chat?

To leave a group chat, tap on the group name at the top of the screen and you’ll see “Leave Group” in red. Simply tap and then confirm at the prompt and you’re outta there. Remember – you won’t be able to get back in unless someone invites you.

For 1:1 chats you do basically the same thing – tap on the name at the top of the screen, but in this case you want to tap “Archive Conversation” to leave. The wording is slightly different because if you pick up a chat with the same person again in future, it’ll remember your message history. Neat, huh?

Can I add photos and videos and stuff to a chat?

Yes you can. Tap the little camera icon to access your photo library and post either pictures or video directly into the chat. Also, if you paste a link into a chat, it will make it look pretty, just like you see in other social apps.

How do I block someone?

If someone’s bugging you and you just don’t want to hear from them again, you should leave or archive the chats that you’re in with them, and then you can block them from their profile. To do this tap on their avatar to open up their profile and you’ll see “Block Person” in red at the bottom of the page. When you do this, that person will no longer be able to send you 1:1 messages or start new conversations with you. Note: If you are still in a group with this person, you will still have some interaction with them.

I need to share something in detail with my group, is there a way to write something longer than a message that can be referred to and updated over time?

There is. In every group you can write “posts” which are like notes or blog posts. You can give them a title, and put text, images and video into them. To access the posts, tap the file drawer icon in the top right hand corner. This will bring up a list of all the posts that the group has posted, as well as places to stored pinned or favorited posts.

To start writing, tap the create icon in the top right. Give your post a title, and then start writing in the space below. If you want to insert pictures or videos from your photo album, tap the image icon just above the keyboard. When you’re done, hit send and the post will be published into the group chat. If you want to come back to it later and change things, or add to the post you just go back through the posts view and edit it.

The post I just wrote is awesome, can I share it with people outside my group?

Yes, in fact you can share any media from The N3TWORK including images, videos, posts and stories from the main channel feed. Media can be shared to any chat you’re a part of, or you can share out of the app to other social networks and messaging apps where it will open the content in a web view.

To share: tap the share arrow in the top right and the "share sheet" will pop up from the bottom of the screen. The top of this sheet is for sharing externally via a link and the bottom for sharing inside the app.